I had a wonderful time speaking at SD Expos Americas about how to provide chat support on a small team without making your team and your customers miserable. I used to say I’d never take another job that required me to do chat support, and, well, here I am!
If you’re interested in exploring this yourself, my slides are now available on the Support Driven Slideshare.
I’m quoted in a GetBullish article about automation (aka bae):
At the 2017 Bullish Conference, speaker Emily Chapmanwill talk more about tools, systems, and processes (full talk title: Tools, Systems, and Processes: A quietly profane, rambling ode to keeping as little stuff as possible in your head because you might get hit by a bus or just not want to think about it).
One of the tools Emily is “ride or die” for is Zapier, which moves information between web apps automatically, and which we use here at Bullish.
The application connects to hundreds of different sites, profiles and apps that we use for our shop, social media presence and subscriber lists. Then we get a nifty email each week about how many “zaps” (haha, robot talk) were completed. Automation + Quantifiable Results = the kind of efficiency one needs to do All The Things (and a baby, and having time to more or less maintain my biceps).
Read the full piece at GetBullish.