How to Automate ALL THE THINGS So You Can Freaking Live

I’m quoted in a GetBullish article about automation (aka bae):

At the 2017 Bullish Conferencespeaker Emily Chapmanwill talk more about tools, systems, and processes (full talk title: Tools, Systems, and Processes: A quietly profane, rambling ode to keeping as little stuff as possible in your head because you might get hit by a bus or just not want to think about it).

One of the tools Emily is “ride or die” for is Zapier, which moves information between web apps automatically, and which we use here at Bullish.

The application connects to hundreds of different sites, profiles and apps that we use for our shop, social media presence and subscriber lists. Then we get a nifty email each week about how many “zaps” (haha, robot talk) were completed. Automation + Quantifiable Results = the kind of efficiency one needs to do All The Things (and a baby, and having time to more or less maintain my biceps).

Read the full piece at GetBullish.

Support Your Customers Better and Faster

I’m quoted in this article from Zapier about automating customer support:

“It’s important to automate as much support as you can,” says Trello support agent Emily Chapman. “Not in terms of responses, but in terms of auto­tagging, moving cases into appropriate folders or buckets, and reducing the amount of manual monitoring required.”

Let the robots do the work, y’all.

Read the rest on Zapier’s blog.