Support Your Customers Better and Faster

I’m quoted in this article from Zapier about automating customer support:

“It’s important to automate as much support as you can,” says Trello support agent Emily Chapman. “Not in terms of responses, but in terms of auto­tagging, moving cases into appropriate folders or buckets, and reducing the amount of manual monitoring required.”

Let the robots do the work, y’all.

Read the rest on Zapier’s blog.

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