UserConf Portland 2015: In Defense of Tiny Data

A few months ago, I had the incredible good fortune to speak at UserConf Portland 2015, a conference dedicated to customer service and customer support. I spoke on the Tiny Data, based on my blog post about the same. I’ve uploaded the presentation so that anyone who’d like to see it can watch:

Screen Shot 2015-10-10 at 12.06.26 PM

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