Providing Chat Support On A Small Team (Without Making Your Team Or Your Customers Miserable)

Slide preview

I had a wonderful time speaking at SD Expos Americas about how to provide chat support on a small team without making your team and your customers miserable. I used to say I’d never take another job that required me to do chat support, and, well, here I am!

If you’re interested in exploring this yourself, my slides are now available on the Support Driven Slideshare.

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