When the Trello support team received news that the company was going on an all-hands retreat to Puerto Rico, we were psyched. (Who wouldn’t be?)
But right after that excitement, panic set in: how were we going to manage to answer support tickets during the retreat? We didn’t want to make the Support team work when others were having fun, but we couldn’t leave our customers hanging, either.
Our solution was to create an all-hands support training crash course. If employees passed, they earned the distinct privilege of helping out the Support team whilst on vacation! (And our eternal gratitude.)
Read the rest at SupportDriven